Salary certificates, NOCs and HR letters, requested in the app.
Employees ask for a salary certificate for the bank, a NOC letter, an experience letter or a salary transfer letter from their phone. HR approves it, replies and sends the letter back to the same request. Contact detail changes, payroll questions, equipment issues and grievances come in the same way, each with a due date.
An HR letter request, start to finish.
Four steps, from the request on the phone to the letter in the employee's hands.
Request
The employee picks the letter and fills in who it is addressed to. It reaches HR with a reference and a due date.
Approve
Letters wait for someone who can approve them. A decline goes back with the reason.
Reply
HR replies to the employee or leaves an internal note they never see, and can wait for their answer.
Send the letter
HR attaches the signed letter to the request. The employee gets a message and opens it in the app.
What employees can request, and how HR keeps up.
- 01HR letters
Salary certificate, NOC letter, experience letter, employment letter and salary transfer letter, each with the questions HR needs answered.
- 02Your own request types
Change the list, the questions and the days each one takes, or add your own, such as a uniform or a parking permit.
- 03Queues for each team
Letters to HR, pay questions to payroll, broken equipment to IT. Each team sees its own queue and who has taken what.
- 04Due dates that wait fairly
Every request has a due date. While HR waits for the employee's answer, the clock stops.
- 05Contact details kept right
Employees ask for a change from My details. HR applies it to the record, so nothing changes silently.
- 06Grievances kept private
A grievance is seen only by the people in its queue who may see private requests, never by everyone with HR access.
ValiCrew carries the request, the approval and the reply. The letter itself is the one your HR team signs and attaches, on your own letterhead.
Employee request questions.
How does an employee request a salary certificate?
In the employee app, under More, they choose Salary certificate and type who it is addressed to, such as their bank. HR gets it with a due date, approves it and sends the certificate back to the same request.
Can HR issue NOC and experience letters from the same queue?
Yes. NOC letters, experience letters, employment letters and salary transfer letters come into the same HR queue, each with its own questions and approval.
Can employees ask for a salary transfer letter for their bank?
Yes. They name the bank in the request, and the letter goes to payroll to prepare and approve.
What else can employees request?
A change to their contact details, a payroll question, a broken phone or laptop, or a grievance. You can add your own request types too.
Is this an HR help desk or HR ticketing system?
It works like one, built into the HR software: every request has a reference, an owner, a due date and a conversation, and nothing gets lost in a chat thread.
Something else? Book a live demo and bring it.
Every request answered, nothing lost in chat.
Free for 30 days. Your employees can send their first request from the app today.