Requests and my details
How employees ask HR for letters, changes and answers in the app, follow the conversation, withdraw or reopen a request, and check their details.
On this page
Under More, employees find Requests, for anything they need from HR such as a letter, a change to their record or a question, and My details, for the contact details you hold about them. Everything they send arrives in the panel for the right team to handle.
Every employee with an app account can send requests. They choose from your active request types that have Offered in the employee app turned on. To handle requests in the panel, see Employee requests.
Send a new request
- Go to More and choose Requests.
- Choose New request.
- In What do you need?, pick the kind of request. Its own questions appear below it; some are marked optional.
- If the kind takes a file, add it under Attachment (PDF, JPG or PNG).
- Write anything more in Anything else to add.
- Choose Send request. The app shows the request's reference.
Some kinds are private, and the app says that only the people who handle them can see them. Files need your company's connected storage; without it, the app says why a file cannot be added. See Connect file storage.
Follow a request
The Requests list shows each request with its kind, reference, date and status, open ones first.
| Status | What it means |
|---|---|
| Sent | Received and not picked up yet. |
| Being handled | Someone is working on it. |
| Your answer needed | HR asked something. Reply to move it on. |
| Done | Resolved. |
| Closed | Finished and closed. |
Opening a request shows the answers given and the Conversation: replies from HR and changes of status, never internal notes. While it is open, the person can write in Your reply, add an Attachment and choose Send reply.
They get a message in the app when there is a reply, when their answer is needed and when the request is resolved.
Withdraw or reopen
- Withdraw request cancels a request that is still open.
- After a request is done, the person can reopen it for a few days: they write Why reopen it? and choose Reopen. The number of days is the Reopen window for requests in your group policies, 7 unless you change it. After that the request closes.
A withdrawn request cannot be reopened. The person sends a new one instead.
My details
My details shows, read only, the person's Name, Employer, Employee number, Email, Mobile number and Emergency contact.
Nobody types changes straight in. To change a contact detail:
- Choose Request a change. A new request opens with the contact change already picked.
- Fill in the new details and choose Send request.
- HR checks the change and updates the record.
Request a change only shows while your workspace has an active request type for contact changes.