Billing and training
See your plan and what it adds up to, subscribe or cancel, get invoices and receipts, and book your workspace's free Basic Training session.
On this page
Billing shows what your workspace pays and why. The workspace is one subscription: the first company is included, and each extra company is billed as its own seat. Cards, invoices and receipts are handled on the payment provider's secure pages, so ValiCrew keeps no card details.
Only Admin can open Billing. A custom role needs billing.manage. Booking the free training needs workspace.manage.
Read your plan
Go to Settings and choose Billing. The page shows:
- The total you pay each month or each year, and the lines it is made of: Workspace with the first company included, then any extra companies.
- Your status, such as a free trial with its end date, Active, or cancelled with the date it runs until.
- Payments: each payment with its date and Amount, and a Receipt link, or Unpaid.
- Your VAT number (TRN), once you add one. VAT may apply and is shown at checkout.
The Workspace page shows the same plan under Your plan, with a button to Choose a plan or open Billing and plan.
Subscribe
- On Billing, choose Subscribe monthly or Subscribe yearly.
- Pay on the payment page that opens. You come back to Billing when it is done, and the workspace is ready straight away.
To put your VAT number on invoices, choose VAT number (TRN), type it and choose Submit. Leave it blank if you do not need one.
Manage payments and invoices
Choose Manage billing & invoices to change your card and see your invoices and receipts on the payment provider's page.
The plan can be in one of these states:
| State | What it means |
|---|---|
| Free trial | Everything works until the trial ends. If no plan is chosen by then, the workspace becomes read-only. |
| Payment due | A payment did not go through. Everything keeps working, but update the card before the date shown. |
| Read-only | People can read and export everything, but not make changes. Subscribing again restores it straight away. |
Cancel or resume
Choose Cancel subscription, read the terms and choose Yes, cancel. The workspace keeps working until the end of the period you paid for, then becomes read-only. Payments already made are not refunded. Your data stays exportable, so leaving never costs you your records.
Changed your mind before the period ends? Choose Resume subscription. To delete everything instead, see Close your workspace.
Book your free Basic Training
Every workspace includes one free online Basic Training session for your team.
- Go to Setup and choose Workspace. In the Free Basic Training card, pick a time and choose Book this time. For other dates, choose Open training, then Request free training, and pick a Preferred date and Preferred time.
- Choose a Main topic: Getting started, Staff and documents, Scheduling or Other.
- Add Questions for the trainer if you like. Do not include personal or sensitive details.
- Choose Submit.
Times are in UAE time. The time you pick is a preference until ValiCrew confirms it. The page shows Request sent, then Training booked with the Booked time, and a Join training button once the meeting link is ready. The confirmation email includes a bulk import workbook you can start filling in before the session.
Need another time? Choose Request another time: your current booking stays until the new time is approved. Cancel training cancels the request, and you can request again later.