Close your workspace
Permanently delete your workspace and everything in it: download your data, disconnect storage, and confirm from the link sent to the billing email.
On this page
Closing a workspace deletes every company, every person, every document record, every payroll run and the whole audit history. There is no undo, no backup and no way for support to restore it.
If you only want to stop paying, cancel the subscription instead: the workspace becomes read-only and your data stays. If you only want to stop running one company, archive that company. See Billing and training and Add your companies.
Only the workspace owner can close it: the person whose email is on the billing account. Other Admins do not see this page. You can close the workspace even when it is read-only or a payment is due.
Closing cannot be undone. Download your data first: it is the only copy you will keep.
Start closing
- Go to Settings and choose Close workspace. The Workspace page also has a link to it at the bottom.
- Read the counts at the top: they show how much will be destroyed.
- Say why you are leaving in The main reason, and add a note if you like. It changes nothing about the deletion.
Download your data
Choose Download my data. A file with every record in the workspace is made and downloaded, and the page shows Downloaded. You cannot go on until the download has happened.
Document records are included. The document files themselves are not, because they are kept in your own storage, not in ValiCrew. See Export your data.
Disconnect your storage
If your workspace is connected to file storage, choose Revoke access to my storage and confirm before you go on. ValiCrew can then no longer read or write anything there. Your documents stay in your own storage: nothing is deleted from it.
For Microsoft, ValiCrew forgets the connection and stops calling it. Only an administrator in your own Microsoft directory can remove the ValiCrew application entirely.
Confirm by email
The next steps remind you that the subscription is cancelled when you confirm, with no refund for payments already made, and that everyone who signs in loses access at once. Then:
- Type the workspace address shown on the screen, and Your password.
- Tick the three boxes: it cannot be undone, a record of the deletion is kept, and the address is released for someone else to register.
- Choose Email me the final confirmation.
A link goes to the billing email. It works once and expires in one hour. Opening it shows a last screen where you confirm the deletion. If the subscription cannot be cancelled at that point, nothing is deleted.
What is kept afterwards
ValiCrew keeps a record of the deletion: the workspace name, who asked, when, and how much was destroyed. Nothing else. Your documents in your own storage stay yours. The web address becomes free at once, so old links may later reach a different workspace.