Get help in the app
Ask ValiCrew how anything works and get steps from this documentation, or send our team a message with a screenshot, without leaving the page.
On this page
The Ask ValiCrew button sits at the top of every page of the panel, next to the notifications bell. It opens a panel over the page with two tabs: Chat, which answers questions about how ValiCrew works, and Support, which sends a message to our team. The panel stays open while you move between pages.
Ask a question
- Choose Ask ValiCrew.
- In Chat, write your question, for example "how do I give a team a task?", and press Enter. You can also pick one of the questions offered for the page you are on.
- Read the steps. Each answer shows the pages of this documentation it comes from, and a button that opens the screen it talks about.
Choose New chat to start again. The conversation is kept for 30 minutes after your last question, so it follows you from page to page.
Ask ValiCrew answers from this documentation and from the screens you can open. It does not see your company's records, so it tells you where to look rather than reading them for you. Leave out names, email addresses, phone numbers and ID numbers: a question that contains them is not sent.
When the answer does not help
Choose Not helpful under an answer, then Ask our team: the Support tab opens with your question already in the message. Choose Helpful when it did help; it tells us which pages work.
If you ask many questions in a few minutes, Ask ValiCrew pauses for a short while before it answers again.
Send our team a message
- Choose Ask ValiCrew, then the Support tab.
- In Type, choose Problem, Question or Suggestion.
- Write a Subject and your Message. The page you were on goes with it; remove it if you prefer.
- To show what you see, choose Add a screenshot. Crop out anything we do not need to see, such as salaries or ID numbers.
- Choose Send.
Your messages are listed at the top of the Support tab with their status. When we reply, the message shows New reply and a dot appears on the button. Open the message to read the reply and answer it until the conversation is closed.
Switch Ask ValiCrew off
An Admin can switch Ask ValiCrew off for the whole workspace: go to Group policies, and under Help turn off Ask ValiCrew. The button then opens Support only. See Workspace settings.